Website common problems
1. What is the function of this website?
FLAME is one of the world's largest cross-language social platforms. Committed to people from different regions, different languages, and different cultures to better understand each other through the Internet. Here, users can register, find friends, write letters, send gifts, and vote. Of course, you can also upgrade to a senior or VIP member to use more functions.
2. How to join? Is the process complicated?
Register to join, registration will allow you to better understand and use our services. The process is very simple. First visit https://www.flameee.com/
-Choose your language-register for free, that's it. Or visit https://www.flameee.com/ directly
3. Do I have to pay to join?
The basic functions of registration and regular membership are free. At the same time, you can also choose service functions, memberships and VIP services according to your own preferences. You can order our 30-day service for only a few drinks, and become friends with more people in the world. Of course, you can also choose the service period. VIP members are 65 gold coins/month, and SVIP members are 129 gold coins/month. For details, please see: VIP service.
4. What should I do if the registration fails?
Please register as required:
Real and effective mailbox;
The password length should be greater than 6 characters and less than 20 characters
Enter complete birthday information;
Fill in the correct verification code;
Information such as gender and language.
5. What should I do if I lose my password?
If you forget or lose your password, you can send an email to flame-official@outlook.com
Ask for help
6. Why do I need to fill in personal information and upload photos?
Personal information is very helpful for people to understand each other. Personal photos allow people to have a relatively specific impression of each other through the Internet. Of course you have the right to choose. Experience shows that a perfect personal profile can greatly increase the understanding and interest of others, and personal photos can increase your attention by more than 10 times!
7. What are website coins?
This website provides users with gold coin services. You can buy and use gold coins on this website. There is no time limit for gold coins. Gold coins are not refundable. Gold coins have no monetary value and cannot be sold or transferred without permission outside the site.
8. How to top up gold coins?
You can log in-gold coins, or log in-VIP service-recharge. We currently only provide secure online payment methods such as PayPal and credit card. If you do not have a PayPal account, you can choose -PayPal-Credit Card Payment. All payment methods are absolutely safe. This site never has any automatic memory or repeated charging procedures. If you have any questions, please contact us immediately.
9. How to upgrade? What is the use of upgrading to a premium member or VIP?
You can log in-member upgrade-select upgrade item-submit. Both SVIP and VIP belong to monthly subscription members and enjoy higher functions. For details, please log in and refer to: VIP Service—Help
10. Does the website have real gifts? How to give a real gift?
some. You can choose gifts in the mall. Please specify the requirements for delivery of the gift in the "remarks", such as the delivery date, other addresses, leave a message, etc. Real gifts need to be booked at least 1 week in advance. If the address and phone number are not provided to the recipient, we still need some time to contact them for confirmation. Pay attention to the time difference when giving gifts. Subject to the local time of the host country. If the gift date meets the statutory holiday of the host country, the order may be postponed. The international gift-giving time is generally from 9:00 AM to 5:00 PM local time, and it can only be delivered on a certain day, and cannot be guaranteed in the morning or afternoon. The scope is mainly urban areas.
11. How to delete an account?
You have the right to delete your account. Please contact us with your registered email or site letter. After we confirm, your account and all registration information will be deleted. When you reach a sufficient online level, you can hide or delete your account without contacting the administrator.
12. Complain against illegal members?
We strictly control illegal and untrue members and situations that require you to transfer money to individuals. If you find it, please contact us immediately and inform us of its username and complaint. We will investigate and take measures as soon as possible. If you have any comments, suggestions, or questions, please contact us on the site or send an email to flame-official@outlook.com
Thanks!